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  • Document number:
    ISO 10018
  • Issuing date:
    2020-04-01
  • Document type:
    Norm
  • Title:
    Quality management - Guidance for people engagement
  • Replaces:
    ISO 10018(2012-09); ISO/FDIS 10018(2020-01)
  • Author:
    ISO/TC 176 Quality management and quality assurance
  • Search term:
    After-sales services; Analysis; Auditing; Communication; Competence; Competition; Complaints; Consumers; Consumer-supplier relations; Design; Examination (quality assurance); Guide books; Improvement; Information; Inspection; Management; Management systems; Operation planning; Orientation; Planning; Preventive actions; Process control; Process specification; Provision; Quality; Quality assessment; Quality assurance; Quality assurance systems; Quality control; Quality improvement; Quality management; Reliability; Responsibility; Services; Specification (approval); Steering gear; Suitability; Training
  • Application areas:
    35.01 Arbeitsbedingungen und Arbeitsumwelt im Allgemeinen: Grundlagen und Begriffe
  • Hazards:
    AA Gefährdungen und Belastungen im Allgemeinen; IA Gefährdungen durch psychische Belastung und durch Mängel der Arbeitsorganisation im Allgemeinen
  • ICS:
    03.100.30 Management of human resources; 03.120.10 Quality management and quality assurance
  • Price:
    72,00 EUR
  • Cross references:
    ISO 9000 (2015-09)<S>
  • Cited in:
    DIN EN ISO 16106 (2020-06); DIN EN ISO 29001 (2020-11); DIN ISO/TS 9002 (2020-08); DIN ISO 10005 (2020-10); 20/30388072 DC (2020-08-19); 21/30401248 DC (2021-10-08); BS ISO 22688 (2020-04-17); BS ISO 23592 (2021-06-23); BS EN ISO 29001 (2020-05-27); PD ISO/IEC TR 24028 (2020-06-04)
  • Identical with:
    BS ISO 10018(2020-04-15)<IDT>; FD X50-903(2020-07-29)<IDT>; SS-ISO 10018(2020-04-16)<IDT>; UNE-ISO 10018(2020-06-17)<IDT>; TS ISO 10018(2021-02-15)<IDT>
  • Update flag:
    Unchanged