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  • Abstract:
    This European Standard provides guidance on the preparation of contracts in private sector for maintenance services. It can be applied to: <Absatz> - cross-border as well as national company/maintenance contractor relationships; <Absatz> - the whole range of maintenance services including planning, management and control in addition to maintenance operations; <Absatz> - every type of item with the exception of computer software unless the software has to be maintained as an integral part of, and together with, technical equipment. <Absatz> It does not <Absatz> - provide standard forms for maintenance contracts, <Absatz> - determine rights and obligations between company and maintenance contractor, <Absatz> - provide rules for agreements with public administrations. <Absatz> NOTE It is common to have service-level-agreements with different models, including consulting, engineering, improvements and optimization with incentives. It is out of the scope of this standard to consider characteristics of these agreements.
  • Document number:
    DIN EN 13269
  • Issuing date:
  • Document type:
  • Title:
    Maintenance - Guideline on preparation of maintenance contracts; German version EN 13269:2016
  • Replaces:
    DIN EN 13269(2006-10); DIN EN 13269(2015-06)
  • Author:
    Services Standards Committee
  • Search term:
    Agreements; Certification; Consumer-supplier relations; Contents; Contract agreement; Contracts; Definitions; Example of a contract; Instructions; Maintenance; Maintenance work; Performance specification; Preparation; Services; Technical writing; Terms of contract
  • Application areas:
    35.20 Nicht an Produkten oder Anlagen, Maschinen und Geräten orientierter Arbeitsschutz (Arbeitsschutz im Dienstleistungsbereich u. Ä.)
  • Hazards:
    AA Gefährdungen und Belastungen im Allgemeinen; AB Terminologische Festlegungen in Normen mit Arbeitsschutzbezug
  • ICS:
    03.080.10 Maintenance services. Facilities management
  • Price:
    106,90 EUR
  • Cross references:
    ; EN 13306 (2017-11)<G>; EN 13460 (2009-04); EN 15628 (2014-08); EN 15341+A1 (2022-06)
  • Cited in:
    DIN 14024-1 (2021-12); DIN 14675-1 (2018-04); DIN 14675-1 (2020-01); DIN 14677-1 (2018-08); AMEV Wartung 2014 (2016-10-01); DBV-Heft Nr. 46 (2021-01); VDI-MT 3810 Blatt 1 (2023-03)<STARR>; VDI 3810 Blatt 3 (2018-08)<STARR>; VDI 5707 Blatt 1 (2023-02)<STARR>; VDI 6010 Blatt 2 (2022-10)<STARR>
  • Identical with:
    EN 13269(2016-05)<IDT>
  • Update flag: