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This European Standard provides guidance on the preparation of contracts in private sector for maintenance services. It can be applied to: <Absatz> - cross-border as well as national company/maintenance contractor relationships; <Absatz> - the whole range of maintenance services including planning, management and control in addition to maintenance operations; <Absatz> - every type of item with the exception of computer software unless the software has to be maintained as an integral part of, and together with, technical equipment. <Absatz> It does not <Absatz> - provide standard forms for maintenance contracts, <Absatz> - determine rights and obligations between company and maintenance contractor, <Absatz> - provide rules for agreements with public administrations. <Absatz> NOTE It is common to have service-level-agreements with different models, including consulting, engineering, improvements and optimization with incentives. It is out of the scope of this standard to consider characteristics of these agreements.