Ergonomic standard
- Abstract:This document specifies requirements and recommendations for the planning, design, development and provision of user communications related to passenger transport so that these communications can be accessed, understood and used by the widest range of users, including persons with disabilities and older persons. These requirements and recommendations enable an organization to extend its range of users by identifying diverse characteristics, capabilities, and preferences. The requirements specified in this standard are applicable to but not limited to passenger transport service providers including air-, bus, rail-, and waterborne passenger transport services.
- Document number:DIN EN 17478
- Issuing date:2022-05-01
- Document type:Norm
- Title:Transport Services - Customer communications for passenger transport services - A Universal Design approach; German version EN 17478:2021
- Replaces:DIN EN 17478(2020-02)
- Author:Ergonomics Standards Committee
- Search term:Accessibility; Advantage; Advantages; Assistance systems; Communication; Conception; Concepts; Consumers; Consumer-supplier relations; Customers; Definitions; Design; Environmental effect; Fitness for purpose; Human factors; Improvement; Information services; Institutions; Man-machine; Mobility; Organizations; Passenger information; Passenger local traffic; People; Products; Public passenger transport; Public transport; Responsibility; Services; Stakeholder; Sustainability; Transportation; Usability; Users; Wellness
- Application areas:06.40 Verkehrsanlagen (Gehwege, Straßen, Brücken, Treppen, Rampen, Gleise, Wasserstraßen); 35.20 Nicht an Produkten oder Anlagen, Maschinen und Geräten orientierter Arbeitsschutz (Arbeitsschutz im Dienstleistungsbereich u. Ä.); 36.01 Menschliche Eigenschaften im Allgemeinen; 37.10 Informationsverarbeitung
- Hazards:AB Terminologische Festlegungen in Normen mit Arbeitsschutzbezug; HA Gefährdungen durch Faktoren der Arbeits- und Arbeitsplatzgestaltung im Allgemeinen; IB Wahrnehmungsfaktoren an Bildschirmarbeitsplätzen und in Leitwarten (Informationselemente und deren Anordnung, Daueraufmerksamkeit, Konzentration, Informationsmenge und -struktur)
- ICS:03.220.01 Transport in general; 35.240.60 IT applications in transport
- Price:176,50 EUR
- Cross references:EN 17161 (2019-03)<S>; EN 301549 (2021-06)<S>; DIN EN ISO 9241-971 (2021-11); CEN-CENELEC Guide 6 (2014-12); EN 16584-2 (2017-01); EN ISO 9241-210 (2019-08); ISO 9241-971 (2020-12); ISO 19027 (2016-01); ISO 19028 (2016-04); ISO 19029 (2016-02); ISO 24508 (2019-03); ISO 24509 (2019-10); EUV 1300/2014 (2014-11-18); 2014/24/EU (2014-02-26); 2014/25/EU (2014-02-26); EU 2016/2102 (2016-10-26); EU 2019/882 (2019-04-17)
- Identical with:EN 17478(2021-12)<IDT>
- Update flag:Unchanged