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Ergonomic standard
  • Abstract:
    This document describes the processes and specifies the outcomes by which human-centred design (HCD) is carried out within organizations. Human-centred design aims to meet requirements for human-centred quality throughout the life cycle of interactive systems. The processes are described from the viewpoint of those responsible for the analysis, design and evaluation of the human use of interactive systems. The process descriptions include the purpose, benefits, outcomes, typical activities and work products for each process, and are for use in the specification, implementation, assessment and improvement of the activities used for human-centred design and operation in any type of system life cycle. They can also provide the basis for professional development and certification. The processes are associated with the domains of ergonomics/human factors, human-computer interaction, usability and user experience. This document does not include specific methods for human-centred design, nor does it describe processes for organizational redesign.
  • Document number:
    DIN EN ISO 9241-220
  • Issuing date:
    2020-07-01
  • Document type:
    Norm
  • Title:
    Ergonomics of human-system interaction - Part 220: Processes for enabling, executing and assessing human-centred design within organizations (ISO 9241-220:2019); German version EN ISO 9241-220:2019
  • Replaces:
    DIN EN ISO 9241-220(2017-05)
  • Author:
    Ergonomics Standards Committee
  • Search term:
    Computer software; Computers; Data processing; Definitions; Descriptions; Design; Enterprises; Ergonomics; Evaluations; Fitness for purpose; Human-system interaction; Implementation; Interactive; Man-machine; Organization; Process; Process analysis; Systems; Test performance; Usability; User system; Users; Working places
  • Application areas:
    03.01 Anlagen, Maschinen, Geräte im Allgemeinen; 07.01 Informations- und Kommunikationstechnik, Datenverarbeitung im Allgemeinen; 35.05 Gestaltung der Arbeitsstätten und -plätze; 36.20 Psychomentale Leistungen; 37.10 Informationsverarbeitung
  • Hazards:
    AA Gefährdungen und Belastungen im Allgemeinen; AB Terminologische Festlegungen in Normen mit Arbeitsschutzbezug; HA Gefährdungen durch Faktoren der Arbeits- und Arbeitsplatzgestaltung im Allgemeinen; HD Handhabungsfaktoren (Gestaltung und Anordnung von Bedienelementen, Bewegungsraum, Gestaltung und Handhabbarkeit von Arbeitsmitteln, Sichtfeld, Standsicherheit); IB Wahrnehmungsfaktoren an Bildschirmarbeitsplätzen und in Leitwarten (Informationselemente und deren Anordnung, Daueraufmerksamkeit, Konzentration, Informationsmenge und -struktur)
  • ICS:
    13.180 Ergonomics; 35.180 IT terminal and other peripheral equipment; 35.240.01-10 Artificial intelligence
  • Price:
    251,30 EUR
  • Cross references:
    DIN EN 62508 (2011-05); DIN EN ISO 9000 (2015-11); DIN EN ISO 9001 (2015-11); DIN EN ISO 9241-11 (2018-11); DIN EN ISO 9241-13 (2000-08); DIN EN ISO 9241-14 (2000-12); DIN EN ISO 9241-112 (2017-08); DIN EN ISO 9241-125 (2018-05); DIN EN ISO 9241-129 (2011-03); DIN EN ISO 9241-143 (2012-06); DIN EN ISO 9241-154 (2013-05); DIN EN ISO 9241-161 (2016-10); DIN EN ISO 9241-171 (2008-10); DIN EN ISO 9241-303 (2012-03); DIN EN ISO 9241-307 (2009-06); DIN EN ISO 9241-400 (2007-05); DIN EN ISO 9241-410 (2012-12); DIN EN ISO 9241-920 (2016-09); DIN EN ISO/IEC 25063 (2017-09); DIN EN ISO/IEC 25064 (2017-09); DIN EN ISO 26800 (2011-11); DIN EN ISO 27500 (2017-07); DIN EN ISO 27501 (2019-06); DIN ISO 31000 (2018-10); DIN CEN ISO/TR 22411 (2014-12); IEC 62508 (2010-06); ISO/IEC Guide 71 (2014-12); ISO Guide 73 (2009-11); ISO 9000 (2015-09); ISO 9001 (2015-09); ISO 9241-11 (2018-03); ISO 9241-13 (1998-07); ISO 9241-14 (1997-06); ISO 9241-112 (2017-03); ISO 9241-125 (2017-09); ISO 9241-129 (2010-11); ISO 9241-143 (2012-03); ISO 9241-154 (2013-02); ISO 9241-161 (2016-02); ISO 9241-171 (2008-07); ISO 9241-303 (2011-11); ISO 9241-307 (2008-11); ISO/TR 9241-393 (2020-03); ISO 9241-400 (2007-02); ISO 9241-410 (2008-02); ISO 9241-920 (2009-03); ISO/IEC/IEEE 12207 (2017-11); ISO/IEC 13066-1 (2011-05); ISO 14001 (2015-09); ISO 14002-1 (2019-11); ISO 14004 (2016-03); ISO 14005 (2019-05); ISO 14006 (2020-01); ISO 14007 (2019-10); ISO 14008 (2019-03); ISO/IEC/IEEE 15288 (2015-05); ISO/TR 16982 (2002-06); ISO/TS 18152 (2010-06); ISO/IEC 20000-1 (2018-09); ISO/TS 20282-2 (2013-08); ISO/IEC/IEEE 24765 (2017-09); ISO/IEC 25010 (2011-03); ISO/IEC TR 25060 (2010-07); ISO/IEC 25062 (2006-04); ISO/IEC 25063 (2014-03); ISO/IEC 25064 (2013-09); ISO/IEC 25066 (2016-06); ISO 26000 (2010-11); ISO 26800 (2011-08); ISO 27500 (2016-03); ISO 27501 (2019-02); ISO/IEC 29136 (2012-05); ISO/IEC 29138-1 (2018-11); ISO/IEC 30071-1 (2019-05); ISO 31000 (2018-02); ISO/IEC 33001 (2015-03); ISO/IEC 33002 (2015-03); ISO/IEC 33004 (2015-03); ISO/IEC 38500 (2015-02); MIL-STD-46855 (2011-05-24); DIN EN ISO 9000 (2015-11); DIN EN ISO 9241-20 (2022-03); DIN EN ISO 9241-110 (2020-10); DIN EN ISO 9241-210 (2020-03); DIN EN ISO 26000 (2021-04); ISO 9000 (2015-09); ISO 9241-20 (2021-11); ISO 9241-110 (2020-05); ISO 9241-210 (2019-07); ISO 14009 (2020-12); ISO/IEC TS 33060 (2020-03); ISO 9241-220 (2019-03); ISO/TR 22411 (2021-01); ISO/IEC/IEEE 24774 (2021-05)
  • Cited in:
    DIN EN 17748-1 (2022-12); DIN EN 60601-1-6 (2021-11); DIN EN 62079 (2001-11)<GLEITEND>; DIN EN IEC 62933-5-2 (2021-11); DIN EN ISO 9241-20 (2022-03); DIN EN ISO 25065 (2022-09); DIN EN ISO/IEC 25066 (2020-08); DAkkS 71SD0004 (2010-12-21)<GLEITEND>; VDE-AR-E 2757-8 (2014-12)<GLEITEND>
  • Identical with:
    EN ISO 9241-220(2019-04)<IDT>; ISO 9241-220(2019-03)<IDT>
  • Update flag:
    Unchanged

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