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This document provides guidance for organizations to improve their handling of all types of incidents (for example, emergencies, crisis, disruptions and disasters). The multiple incident management activities are often shared between organizations and agencies, with the private sector, regional organizations, and governments, have different levels of jurisdiction. Thus there is a need to guide all involved parties in how to prepare and implement incident management. This document is applicable to any organization responsible for preparing or responding to incidents at the local, regional, national, and possibly at international level, including those who a) are responsible for, and participating in, incident preparation, b) offer guidance and direction in incident management, c) are responsible for communication and interaction with the public, d) do research in the field of incident management.