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  • Document number:
    ISO 16355-3
  • Issuing date:
    2019-01-01
  • Document type:
    Norm
  • Title:
    Applications of statistical and related methods to new technology and product development process - Part 3: Quantitative approaches for the acquisition of voice of customer and voice of stakeholder
  • Replaces:
    ISO/DIS 16355-3(2018-03)
  • Author:
    ISO/TC 69 Applications of statistical methods
  • Search term:
    Analysis; Concepts; Consumer-supplier relations; Customer satisfaction; Customers; Developments; Innovation; Product development; Product planning; Quality assurance; Quality improvement; Quantity; Services; Stakeholder; Statistical methods of analysis; Statistical quality control; Technology
  • Application areas:
    35.20 Nicht an Produkten oder Anlagen, Maschinen und Geräten orientierter Arbeitsschutz (Arbeitsschutz im Dienstleistungsbereich u. Ä.)
  • Hazards:
    IA Gefährdungen durch psychische Belastung und durch Mängel der Arbeitsorganisation im Allgemeinen
  • ICS:
    03.120.30 Application of statistical methods
  • Price:
    196,20 EUR
  • Cross references:
    ISO 3534-1 (2006-10)<S>; ISO 3534-4 (2014-04)<S>; ISO 10004 (2018-07)<S>; ISO 16355-1 (2015-12){historisch}<S>; ISO 20252 (2012-06){historisch}<S>
  • Cited in:
    BS ISO 10017 (2021-07-20); BS ISO 16355-1 (2021-06-15); PD ISO/TS 16355-6 (2019-12-13)
  • Identical with:
    BS ISO 16355-3(2019-02-01)<IDT>; DS/ISO 16355-3(2019-02-15)<IDT>; KS Q ISO 16355-3(2021-04-12)<IDT>
  • Update flag:
    Unchanged